Mantello: Expand city quality of life services
TROY, NY – Carmella Mantello, candidate for Mayor, today unveiled her plan to expand the ‘Troy Action Line’ to increase accessibility for more residents.
“As Mayor I will improve communication with our residents through our plan to better address quality of life issues and increase the methods use to communicate,” Mantello said.
The plan is to build on the foundation of the ‘Troy Action Line’ created by Mayor Harry Tutunjian. The current Action Line is an online service request system that allows residents to submit requests for service. Requests can range from garbage and recycling collection, pothole reporting, snow removal, street and traffic light problems and codes complaints to name a few.
Mantello has proposed the following changes to the current system:
- Creation of an Action Line Phone Number – this will allow residents the option of calling in requests for services. This will accommodate requests when online services are not available.
- Creation of a Smartphone Application – this will allow residents the ability to submit requests directly from their smartphone while they may be away from their home and see something in the city that needs to be addresses.
- Enhanced Promotion of the Troy Action Line – contact information for submitting request will be made more readily available to residents through promotional materials and a direct link on the city’s website.
Mantello also added that residents who submit any request will have a response within 24 hours.
Mantello also announced that she will institute an Emergency Alert System to better inform residents during emergencies and to inform residents of other non-emergency situations that may cause inconvenience or difficulty to residents.
Residents will have the ability to sign up to receive alerts via e-mail or text message. Alerts can range from public safety messages, traffic problems, construction or weather related events.
“While Director of the Canal Corporation, I worked with Emergency Management Coordinators to initiate an E-Alert System to inform people of situations occurring along the canal system,” Mantello said.
“As I continue to knock on doors and listen to the people, it is clear we need to find more ways to increase communication between our residents and the city. Our plan to enhance the Action Line and create and E-Alert System will improve the quality of life for the people of Troy,” she continued.“This is one more example of how my real world experience will be put to work for the people of Troy,” Mantello concluded.